Managed Support Services
Outsourcing IT
Transferring the day-to-day management of your core IT systems and solutions to experienced experts is a strategic decision which will give you more improved and effective business operations.The majority of IT departments spend upwards of 70% of their time maintaining already existing systems thus creating an environment that can only react to business needs.
Inventive Technology Solutions can help create a proactive IT environment, bringing together your organisation's distributed systems to create a dynamic infrastructure.
Delivering the Service
Email, hosting and backup are utilities in your IT system which provide no quantifiable business benefit - and are only noticeable when they fail.By focusing on and bringing together these utilities under a managed service we can deliver your business reliability with your core IT elements.
Benefits
Peace of Mind» single point of contact for all network issues
» single supplier instead of multiple vendors
Cost Effective IT Management
» known costs & fixed price contracts
» no need to invest in building own
management & reporting systems
» Lower TCO (total cost of ownership)
Helpdesk
Our Help Desk is available Monday to Friday from 9am to 5pm. Out of hours access is only available to clients with current service level agreements.
Each of our Technical Support Engineers are qualified in a wide range of hardware and software solutions and can either assist you on phone, by email or through remote log in.
Service Level Agreement
Each client who selects our monthly Support Service Package is provided a SLA following an intensive systems reveiw.
It is critical that we understand your systems and technology thoroughly so as we can provide your business with the best Support Package available. Working together we will esatblish a SLA which will deliver your business with a high quality
technical support which in turn is constantly monitored and updated inline with your technology & business requirements.
Delivery
At Inventive Technology Solutions, we aim to respond within 4 hours and fix within 8 hours.
Our bespoke Service HelpDesk Software provides a 'ticketing' scheme for all issues logged either by email, phone or through our upcoming client portal. This provides a transparent trail of issue logging, response, status and outcome.
Though we are sure our clients will be satisfied and happy with any support issues settled, we understand that there are times this may not be the case. We thereofore welcome all comments, suggestions or criticisms which will help improve our services.